Privacy Policy

Introduction

truepartnerly d.o.o. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect information about you when you visit our website truepartnerly.pro or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Savska cesta 4, 52435 Pula, Istria, Croatia.

Data Collection

The data we collect includes information you provide directly to us and information we collect automatically when you use our website and services.

Information You Provide

• Contact information (name, email address, phone number)
• Messages and communications sent through our contact forms
• Consultation requests and smartwatch preference information
• Subscription preferences for updates and newsletters

Information We Collect Automatically

• Website usage data and analytics information
• Device information (browser type, operating system)
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use of your data is based on legitimate interests, contractual necessity, and your consent where required. Specifically, we use your information to:

• Provide personalised smartwatch recommendations and expert advice
• Respond to your inquiries and support requests
• Send you updates about new reviews and recommendations (with your consent)
• Improve our website functionality and user experience
• Analyse website traffic and user behaviour for service improvements
• Comply with legal obligations and protect our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and services (Google Analytics, email services)
• Legal authorities when required by law or to protect our rights
• Professional advisors (lawyers, accountants) under confidentiality obligations

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Specifically:

• Contact form submissions: 3 years from last contact
• Email communications: 3 years from last interaction
• Website analytics data: 26 months (Google Analytics default)
• Cookie consent records: 1 year
• Legal compliance data: As required by applicable laws

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection principles

International Data Transfers

Some of our service providers (such as Google Analytics) may process your data outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions by the European Commission or standard contractual clauses.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe we have not handled your personal data in accordance with applicable laws.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent: For marketing communications and optional cookies
• Legitimate interests: For website analytics, service improvement, and business communications
• Contractual necessity: For providing requested services and support
• Legal obligations: For compliance with applicable laws and regulations